My 8 American friends and I stayed here for 4 nights, and Aziza and their staff made sure that we were accommodated with everything we needed. We arranged to have a meal prepared upon arrival, after they sent drivers to wait for us at the airport. Our arrival went very smoothly. The airport drivers brought us to the grocery store by our request on the way in to pick up snacks and drinks for our stay, and our dinner which included a birthday cake for dessert was utterly amazing, and so nice to be able to just spend the evening at the riad while we got acclimated with our surroundings. To be fair, we did experience quite a culture shock when we arrived when we had to walk through the very busy market with all of our bags to get to the riad. This riad is dead center in the market area--there is no way to get there except by foot, so it is probably a 10 minute walk. Just be prepared for that, because we weren't quite ourselves upon arrival. That said, the riad staff sent a local with a cart to assist us to the riad, and the location was great to be able to walk everywhere in the Medina. In retrospect, it all went off without a hitch, we just weren't quite mentally prepared for all of the hecticness of getting in. The riad is beautiful, and we really felt immersed in the culture of Marrakech throughout our stay. The rooms all had their own bathrooms--some better than others. The staff cleaned and made the beds every day and provided delicious breakfasts. On the first day, we asked that they prepared some eggs in addition to the delicious orange juice, fruits, jams, coffee, tea, and breads, and they continued to do so every day for us. They were so sweet and we absolutely loved them. The beds were comfortable, and the showers were hot. Our stay was in January so it cooled down quite a bit at night. The rooms can get a little chilly, but they provided plenty of blankets, and each room has it's own heating unit which helped take the bite off. Keep in mind that as with all things, you get what you pay for. By no means is this the Four Seasons Hotel if that's what you're looking for. But for the price, it truly doesn't get any better than Riad Farah. We would come back in a heartbeat if our travels ever bring us back to Morocco.